At Noah Focus, we want you to be satisfied with your purchase. This Returns & Refund Policy explains the conditions under which returns, exchanges, and refunds are accepted.
1. Eligibility for Returns
You may request a return if:
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The product is defective, damaged, or incorrect.
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The product is unused, in its original packaging, and in the same condition as received.
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Your return request is made within 7 or 14 days from the date of delivery.
Products not eligible for return:
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Items marked as final sale or non-returnable.
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Items damaged due to misuse or mishandling by the customer.
2. Return Process
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To initiate a return, contact us at [email protected] with your order number, reason for return, and supporting details (photos if applicable).
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Once approved, we will provide instructions for returning the item.
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Customers are responsible for the cost of return shipping unless the product was defective, damaged, or incorrect.
3. Exchanges
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If you prefer, we can exchange your product for the same item (if available) or a different item of equal value.
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Any price difference for exchanges will need to be settled in cash upon delivery.
4. Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please notify us immediately at [email protected]. We will prioritize resolving the issue at no extra cost to you.
5. Contact Us
If you have any questions about our Returns & Refund Policy, please reach out to us:
Noah Focus
📧 Email: [email protected]